26 July 2017

40k: New Primaris Librarian – Part 2


A quick development on the Primaris Librarian front.

After a suggestion by Nick at The Burning Eye to get in touch with GW about the miscast on the Force Sword, I did exactly that. After a brief discussion with a member of the Customer Service Team, and exchanging of photos, proof of purchase and contact details, I got a good result. They are sending me a complete replacement Primaris Librarian kit!

Thanks guys!

6 comments:

  1. Glad to hear it! I've always been impressed with GW customer service. Historically they never even bothered with requesting proof of purchase but there was a trend a while back that made them tighten up their procedures I think.

    Sounds like the perfect time for an arm swap though, then you've got a pair of libbies!

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    1. I've never had cause to get in touch with GW customer services recently, but historically (back when you could order bitz online) they were always very good.

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  2. Now that's generous of them.
    You could use the old kit for some really nice conversions.

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    1. Indeed. Decisions, decisions – what do I do with a spare £20 model?

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  3. I am glad to hear this, only right and proper I feel.

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    1. Absolutely, though I was expecting them to send me just the part.

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